Dear Users,
The account migration from the old forum system has been completed. Please try logging in with your previous password first.
If the password does not work, please use your bound phone number or email to reset it.
If you only remember your username, please contact our customer support, and we will do our best to help you recover your account and password.
Account-related issues can be especially frustrating on forums, particularly when users are unsure whether a problem is caused by their credentials, the forum system, or a recent platform change. A clear notice like this is helpful because it gives the community a central place to understand what happened and look for relevant updates. Hopefully, providing transparent information about the issue and any steps users need to take will make the recovery process much easier. Clear communication is always important when changes affect existing accounts and access to community discussions.
Hello,
Thank you for reaching out and for your continued support of our forum.
We are aware that some users are experiencing account issues following our recent infrastructure upgrades. We sincerely apologize for any inconvenience this may have caused.
We have noted your feedback and shared it with our technical team for review as part of our future planning. While we do not have a specific timeline for a resolution at this moment, please rest assured that we are monitoring the situation closely.
We truly appreciate your understanding and patience. If you have any further questions, feel free to let us know.