eMMC error

Hi, I’ve received RK3399 few weeks ago, and after flashing android image from this web site I got following issue:

DDR Version 1.12 20180518
In
Channel 0: DDR3, 800MHz
Bus Width=32 Col=10 Bank=8 Row=15 CS=1 Die Bus-Width=16 Size=1024MB
Channel 1: DDR3, 800MHz
Bus Width=32 Col=10 Bank=8 Row=15 CS=1 Die Bus-Width=16 Size=1024MB
256B stride
ch 0 ddrconfig = 0x101, ddrsize = 0x20
ch 1 ddrconfig = 0x101, ddrsize = 0x20
pmugrf_os_reg[2] = 0x32817281, stride = 0x9
OUT
Boot1: 2018-04-08, version: 1.12
CPUId = 0x0
ChipType = 0x10, 215
mmc: ERROR: SDHCI:Transfer data timeout
mmc: ERROR: SDHCI ERR:cmd:0x153a,stat:0x0
mmc: ERROR: Tuning procedure failed, falling back to fixed sampling clock
mmc: ERROR: tuning execution failed
emmc reinit
mmc: ERROR: SDHCI ERR:cmd:0x102,stat:0x18000
mmc: ERROR: Card did not respond to voltage select!
emmc reinit
init complete media->high_capacity: 1
mmc: ERROR: SDHCI ERR:cmd:0x209,stat:0x18000
SdmmcInit=2 1
mmc0:cmd8,32
mmc0:cmd5,32
mmc0:cmd55,32
mmc0:cmd1,32
mmc0:cmd8,32
mmc0:cmd5,32
mmc0:cmd55,32
mmc0:cmd1,32
mmc0:cmd8,32
mmc0:cmd5,32
mmc0:cmd55,32
mmc0:cmd1,32
SdmmcInit=0 1
powerOn 12335346

In case when it succeeds to get to kernel it got following error:

[    1.880835] rk-hdmi-dp-sound hdmi-dp-sound: multicodec <-> ff8a0000.i2s mapping ok
[    1.880939] hdmi-audio-codec hdmi-audio-codec.10.auto: ASoC: Failed to create Playback debugfs file
[    1.886382] rk808-rtc rk808-rtc: setting system clock to 2013-01-18 08:50:03 UTC (1358499003)
[    1.887744] It doesn't contain Rogue gpu
[    1.897053] mmc1: MAN_BKOPS_EN bit is not set
[    1.899485] mmc2: queuing unknown CIS tuple 0x80 (2 bytes)
[    1.901670] mmc2: queuing unknown CIS tuple 0x80 (3 bytes)
[    1.903818] mmc2: queuing unknown CIS tuple 0x80 (3 bytes)
[    1.907626] mmc2: queuing unknown CIS tuple 0x80 (7 bytes)
[    1.912084] mmc2: queuing unknown CIS tuple 0x81 (9 bytes)
[    1.929478] mmc1: error -110 whilst initialising MMC card
[    1.975332] mmc_host mmc2: Bus speed (slot 0) = 200000000Hz (slot req 208000000Hz, actual 200000000HZ div = 0)
[    2.195440] dwmmc_rockchip fe310000.dwmmc: Successfully tuned phase to 235
[    2.202504] mmc2: queuing unknown CIS tuple 0x91 (3 bytes)
[    2.202673] mmc2: new ultra high speed SDR104 SDIO card at address 0001
[    4.584326] vendor storage:20160801 ret = -1
[    5.184255] iep dpi mode inactivity
[   20.207747] INFO: task swapper/0:1 blocked for more than 10 seconds.
[   20.207837]       Not tainted 4.4.126 #226
[   20.207854] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message.
[   20.207870] swapper/0       D ffffff8008085a58     0     1      0 0x00000000
[   20.207906] Call trace:
[   20.207941] [<ffffff8008085a58>] __switch_to+0x8c/0xb4
[   20.207966] [<ffffff8008b312cc>] __schedule+0x6a8/0x6dc
[   20.207985] [<ffffff8008b31374>] schedule+0x74/0x94
[   20.208006] [<ffffff8008b33dbc>] schedule_timeout+0x40/0x268
[   20.208098] [<ffffff8008b31f14>] wait_for_common+0xd4/0x168
[   20.208118] [<ffffff8008b31fbc>] wait_for_completion+0x14/0x1c
[   20.208139] [<ffffff800845a424>] drm_dev_wait+0x14/0x1c
[   20.208163] [<ffffff80090bbce4>] drm_misc_init+0x25c/0x2fc
[   20.208181] [<ffffff8008083468>] do_one_initcall+0x84/0x1a4
[   20.208204] [<ffffff8009090e50>] kernel_init_freeable+0x224/0x228
[   20.208223] [<ffffff8008b2ff5c>] kernel_init+0x10/0xf8
[   20.208240] [<ffffff80080832a0>] ret_from_fork+0x10/0x30

All points to faulty eMMC, but I can’t get support to reply. They seems to ignore me. I got mail from sales advising to contact after sale, but no description how to do this. In my account after sale there is nothing that can be done…

Did you do anything with emmc before this?

phkr Posted at 8/26/2020 16:56
Did you do anything with emmc before this?

No, I just flashed Android image when I received the device.

I got replacement that works fine after update.

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